The review queue nobody could see
A 25-engineer org feels slow, but every team says its reviews are fast. The manager opens Pulse's lead time breakdown.
Lead time breakdown shows pull requests spend most of their life waiting for first review, concentrated in two repositories owned by one senior engineer. PR size in those repositories is also well above the org median.
Result: The manager adds a second code owner, asks for smaller pull requests, and leans on Mesrai's first pass so the senior engineer reviews design instead of syntax.